Softphone: Installation under macOS

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Softphone: Installation under macOS

These instructions describe the installation of Cisco Jabber via Self Service for managed macOS devices of the university.
The softphone must have been requested and activated via the Service Desk beforehand.

1. install

Open the"Self Service" portal.

In the left menu go to Browse > All and install"Cisco Jabber" via Install .

2. deactivate automatic hibernation

A MacBook is preset to automatically enter sleep mode when inactive. In this state, the Jabber client no longer works and incoming calls are not signaled. The following steps are necessary to prevent this.

Until macOS 13: System Settings > OpenBattery.

In the left menu, go to Power Supply.

Enable"Override automatic activation of Mac sleep when display is off" (check it).
As of macOS 13 (Ventura): System Settings > Open Displays.

In Battery & Power, deactivate the option"Noautomatic activation of sleep mode in mains operation when the display is switched off" (switch to the left) and confirm with Done.

3. additionally for MacBooks with M1 processor

The current Jabber client still has a problem on MacBooks with M1 processors. Connected headsets on the MacBook do not work or the voice transmission is heavily disturbed. To work around this, the Jabber client has to be started with the macOS option "Rosetta".

Find out if the MacBook has an Apple M1 processor:
https://support.apple.com/de-de/HT211814

Finder > Applications > Right-click/two-finger-click on Cisco Jabber > Information

Activate"Open with Rosetta" (check the box).